Subject: Arabic Language Test - Md Mustafizur Rahman
From: Md Mustafizur Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Mar 2021 06:58:43 -0400

| | Foreign Language Screening Test

Name | Md Mustafizur Rahman    /  (91) 6204825536    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer!
Thank you for bringing us the issue.
I have got your order probed with id 9643... So I knew that your order will be delivered in 24 hours.
Our company's sign is to give respect to the customers but unfortunately according to you if any worker treated you bad behave it is very shameful and you should insure that the accused will be punished after looking for it.

Absolutely our delivery timeframe is 2-3 days but there was a technical issue because your order could not reached in time so I am very sorry.
We hope that you will keep on availing our services.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer!
Thank you for bringing us the issue.
Firstly we are so sorry for inconvenience about delivery's order if you have got different color from your order so you have to know our company's rules about it:if you can write a massage for returning the order and it will be come back to the company within 5days your order easily will be changed without any cost.
We request you that please you do not raise our complain to the ministry of consumer affairs because indeed the accused will be punished after looking for it.
We hope that you will keep on availing our services.

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