Subject: French Language Test - WIYOMBO MYSTERE
From: WIYOMBO MYSTERE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Mar 2021 15:33:24 -0400

| | Foreign Language Screening Test

Name | WIYOMBO MYSTERE    /  (+91) 7082783714    / [email-masked]
Whats your first language | French
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Analyzing  this statement .I must consider this incidence as a prior issue matter case to be solving , I have to reply with an apology mail starting that we are sorry to learn that incidence occurred and the delay which is taken beyond the expected delivery duration advised , while I will seek forward for the customer convenient time to discuss foe a clear understanding and reminding them that they are covered by the company guarantee as per the policy we will ensure the order placed will be delivered sooner as possible will consider as a priority matter , yet will look into the case id (order number )to know the current status of the parcel to ensure that they are going to reach the customers as fast as possible , hence i will keep the case under the follow up until to get confirm the buyer has received their order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

According to this statement there is a matter from the item color and staff miss understanding with customer I will review first of all the order placed detail by the customer whether they are right or not .
however I will be more professional with the  buyer to report them if they are entitle for any exchange or to see further possible to assist them replying with an apology mail to be sorry for the inconvenience occurred then I will clearly take the final decision if  this require any exchange as they have raised complaint about , yet the aim is to keep the customer retention

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