Subject: Arabic Language Test - Mohammad Zeeshan
From: Mohammad Zeeshan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Mar 2021 13:35:40 -0400

| | Foreign Language Screening Test

Name | Mohammad Zeeshan    /  (110084) 8077536249    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,

Babyshop has received your complaint regarding the issue with delivery service. We are sorry for the inconvenience caused to you. We will reach you shortly after cross checking this info with delivery department. Thank you for reaching us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi there,

Amazon has received your complaint request regarding the issue with delivery service. We are sorry for the inconvenience caused to you. We will reach you shortly with a suitable reply after cross checking this issue with packaging and delivery department. Thank you for reaching us.

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