Subject: Arabic Language Test - Md Enamul Hoque
From: Md Enamul Hoque <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Mar 2021 12:24:30 -0400

| | Foreign Language Screening Test

Name | Md Enamul Hoque    /  (+91) 7063798130    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir

Greetings from babyshop!

We sincerely regret for your inconvenience that you faced from our side, our customer is our priority.

We also apologize on the behalf of our customer or delivery boy, we also trying to deliver your product as soon as possible.

Thanks for your patience.

We also take this opportunity to thank you for your support and understanding.

Regards

Babyshop customer care.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir

Greetings from babyshop!

We sincerely regret for your inconvenience that you faced from our side, our customer is our priority, we also apologize on the behalf of our customer or delivery boy.

We are also trying to deliver your real product as soon as possible by the same colour you have ordered.

Thanks for your patience.

We also take this opportunity to thank you for your support and understanding.

Regards

Babyshop supportive team.

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