Subject: Arabic Language Test - Md Rizwan
From: Md Rizwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Mar 2021 06:09:54 -0400

Foreign Language
Screening Test

Name

Md Rizwan
/  (110025) 8090621523    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear mam

I am sincerely apologies for inconvenience,

I want to inform you we are working on it to resolve your issue asap, and we are
continuously in touch with courier team to deliver your product within given
time and the issue your are facing that will not happen again.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

عزيزي سيدي

أنا أعتذر بشدة عن الإزعاج ،

كما أبلغت أن مسؤولنا التنفيذي قد تصرف
بوقاحة لأننا نتخذ إجراءات صارمة ضده ونخبرك
أن ذلك لن يحدث مرة أخرى.