Subject: Arabic Language Test - ElMUTAZBALLA Adel ahmed
From: ElMUTAZBALLA Adel ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Mar 2021 04:28:27 -0400

Foreign Language
Screening Test

Name

ElMUTAZBALLA Adel ahmed    /  (+91) 6375494177
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer

Please  accept my apology on behalf Of our  company

I’m so sorry to hear that your order it’s not delivered yet and for the
inconvenience

We value our customers and service

And we will do the best that you can get your order within 24 hours we
appreciate that u have informed us about this matter we always try to give our
best

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

Please  accept my apology on behalf Of our  company

I’m so sorry to hear that you have received different order and for the
inconvenience

We value our customers and service

And we will do the best that you can get your order within 24 hours we
appreciate that u have informed us about this matter we always try to give our
best

Thank you