Subject: Arabic Language Test - Ali Ahmad
From: Ali Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Mar 2021 09:24:16 -0400

| | Foreign Language Screening Test

Name | Ali Ahmad    /  (70659) 17077    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Daddu,

Sorry for inconvenience caused.

We are going to share your concern to our
Concerned team to make the delivery as soon as possible. And sorry for misbehave from courier guy, we are going to share your feedback with our courier team to make sure that this type of mistake will never happen again.

Thanks for contacting with us,

Support Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Harpreet,

Thanks for contacting with us,

Sorry for inconvenience caused.

We are really sorry for misbehave from our support team. We request to choose return request from your order history. And kindly place a new order for the product you want to buy from babayshop.com. since exchange policy is not possible now a days so we request you to place a new order.

Thanking you,

Support team

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