Subject: Arabic Language Test - Muzammil Karim
From: Muzammil Karim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Mar 2021 07:06:11 -0400

| | Foreign Language Screening Test

Name | Muzammil Karim    /  (91) 7417353087    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We are totally shocked to listen this news, because we are known in the market for the timely delivery of our all the services, although we are very sorry to listen your complaint and we can understand what you are facing now. We will take your complaint seriously, and take action against that employee, because this type of behavior is against our company's policy, and we ensure that your order will be delivered within two days, and we will try our best  to avoid this  type of the situation in the future.

Customer Services Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
We have received your complaint, and we are very sorry if you are facing any problem due to any mistake form our side, we promise to look into your matter. You need not to go any where for your complaint, we are here to solve it, there may be a mistake from our delivery boy, and in that situation we will exchange your goods per your order. We will get back to you within 24 hours, and will inform you the action taken by us in this regard.

Customer Service Representative

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