Subject: Arabic Language Test - MD HELAL
From: MD HELAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Mar 2021 05:36:45 -0400

| | Foreign Language Screening Test

Name | MD HELAL    /  (956) 0577059    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir I'm so sorry sir
Have patience i check it,Yeah Sir you are right you ordered three days ago Sir sometimes it happens due to some technical issues or weather problems (heavy rain,storm,thunder or floods)and so on, but sir  i am sure tomorrow your order will be arrive on 9: o clock
Any help sir
Thank you for calling us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Wait a minut Sir let me check
It shows you ordered blue colour trouser but sir this one also blue it's light blue it will suit on you sir,our team did it just for your goodness sir, if you want to exchange we will do that sir, and we apologize for our misunderstanding on behalf of our team

Thank you sir
Have a nice day

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