Subject: Dutch Language Test - Taran Deep Singh
From: Taran Deep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Mar 2021 03:44:11 -0400

| | Foreign Language Screening Test

Name | Taran Deep Singh    /  (91) 9268281981    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

I apologize for the inconvience caused to you.Dont you worry i am there to help and assist you i make sure that this thing wont repeat in future and i intiated a complaint against courier boy.I sent a you a request and you will recieva an order (order id 9643039489) within 24 hrs.

babyshop.com believes in customer satisafaction.As a customer gesture i am sending voucher of $200 for you next pucharse with babyshop.com

Regards
Taran Deep Singh
Customer Care Executive
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

I apologize for the inconvience caused to you.Dont you worry i am there to help and assist you i make sure that this thing wont repeat in future and i intiated a complaint for the same.For an order id ( 9643039489 ) i have raised a request for the blue color trouser and you will recieve with 24 hrs.

babyshop.com believes in customer satisafaction and its our priority.

Regards
Taran Deep Singh
Customer Care Executive
babyshop.com

| |