Subject: Arabic Language Test - Aaftab ahmad
From: Aaftab ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Mar 2021 03:24:26 -0400

| | Foreign Language Screening Test

Name | Aaftab ahmad    /  (90454) 59979    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer I'm sorry for the inconvenience you have face from courier service provider the incident you've shared is a big Shock even for me because
usually courier service provider they treat customers professionally as you (customers) are the source of their income and believe me nobody wants to spoil their market image, don't worry I'm with you in this I'll help you with best possible resolution I've already raised a complaint of your order 9643039489 my senior they will follow up with courier service provider and try to resolve the issue as soon as possible, please allow us 24-48 hours we'll get back to you, and i ensure you for safe and sound delivery of your product,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Dear customer I'm sorry for the recent incident usually courier service providers deliver the product within given timeframe I've seen the return policy of the product it's only replace you cannot exchange i really want to help you but beyond company policy I'm unable to help, but don't worry i can understand your concern color preference matter, don't worry there is always  hope if you want you can request for the refund of the product and after that you can place a fresh order of your color choice

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