Subject: Italian Language Test - Ninghorala Awungshi
From: Ninghorala Awungshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Mar 2021 14:30:11 -0400

| | Foreign Language Screening Test

Name | Ninghorala Awungshi     /  (91) 8585995166    / [email-masked]
Whats your first language | Italian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We are extremely sorry for delivered a different product from which you order from our website, please accept our apologize. And also we are so sad because  you have not been treat properly by our customer service staff. We promise you, it will not happen again. Please be aware that your product will replace as soon as possible with relevant product.

Thanks,
Supportive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are sincerely sorry for delay and also we are extremely sorry for what happened to you. We escalated the issue to our courier service and they will be taken action regarding that and please send us photo of the product which you have received. After receive the photo which you send us, will return the product immediately. Thank you for your understanding and for co-operation with us

Thanks,
Supportive

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