Subject: Arabic Language Test - Ahmed Bilal
From: Ahmed Bilal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Mar 2021 13:04:30 -0400

| | Foreign Language Screening Test

Name | Ahmed Bilal    /  (+91) 7305376266    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

ID (9643039489)

On behalf of our delivery agents, we are extremely sorry for the inconvenience that you had with your recent order.

actually once your order is confirmed there is no way to avoid receiving it because there are certain procedures which make it difficult.yet you can either choose to let a family member, neighbor to receive it on your behalf suppose you're not available at the moment or simply inform the help line so you could get one more attempt the next day itself and if not fulfilled the order goes back. in such a case you can reorder it once again.

Kind regards

Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Id(9643039489)

We're truly sorry for such misconduct from our support team and we would like to inform you that we will investigate this incident and advice you of the outcome.

On the other hand such mistakes happen rarely in terms of receiving a wrong product ,and surely you can exchange your order without any difficulty.You can simply browse on our website and select replacing an order or you can return it and order a new one based on your choice.

Sincerely

Babyshop Team

| |