Subject: Arabic Language Test - Mohammed Najeebullah M A
From: Mohammed Najeebullah M A <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Mar 2021 06:00:41 -0400

| | Foreign Language Screening Test

Name | Mohammed Najeebullah M A    /  (+91) 8618655998    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We value your time and feedback. Your order with id 9643039489 is on its way. Normally our delivery reaches in the prescribed time itself. But in some extreme cases as per present situation, delivery takes time for which the main reason is the restriction in transportation and crossing the state borders.

Having checked your order id, your order has reached to the facility centre near to your home address and would reach within one day.

The issue you raised about the courier team  that they shouted would be dealt with consideration and enquiry would be done in this regard.

T

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thanks for your raising your queries directly to our team.

Having checked with your order with id 9643039489, it gives the details that you ordered that colour which is not blue. But still, you can exchange the product and get your blue trouser which you are expecting by following the return and exchange policy.

Our apologies for late delivery for which main reason is the restriction in transportation done by regarding authority in this field. Also we apologize for what happened from part of our support team which would be enquired well.

Thanks for shopping and being our valuable customer.

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