Subject: Arabic Language Test - Hussein Adam
From: Hussein Adam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Mar 2021 03:51:45 -0400

| | Foreign Language Screening Test

Name | Hussein Adam    /  (+91) 6264724730    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We apologize to you, our dear customer from the delivery representative the request number 9643 039489 is definitely not the experience that we would like customers to have when shopping with us and we want to inform you this case has been raised to responsible actors to check with representative and take necessary measures.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,
We apologize for receiving wrong product you can exchange the product or return it in the nearest branch and your money will be returned we apologize for you and this is not the experience what we want our customers to have.

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