Subject: Japanese Language Test - Velsa Pinto
From: Velsa Pinto <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Mar 2021 10:05:21 -0400

| | Foreign Language Screening Test

Name | Velsa Pinto    /  (+91) 8951008373    / [email-masked]
Whats your first language | Japanese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We recieved your company and we deeply regret the inconvenience that has cause you. We've got in the touch with our courier team and rest assured you will recieve your order at the earliest.

As compensation for the same, our management team will get in contact with you shortly.

Our apologies for not being able to serve you up to your expectations. We will look into the matter and make sure there won't arise such inconvenience in the future.

Thank you for your patience and understanding.

Warm regards,
Customer executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for bringing in to our notice regarding this matter. Our apologies for the inconvenience.

There must have been some mistake from our support team, we are currently working to rectify the problem and find the best solution and will revert back to you shortly regarding the same.

We would be humbled if you have it in your heart to give us a chance to show our sincerity to you.

Thank you for your understanding and kindness.

Warm regards,
Customer executive

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