Subject: Arabic Language Test - Tawasl Jamal Aldain
From: Tawasl Jamal Aldain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Mar 2021 11:28:08 -0500

| | Foreign Language Screening Test

Name | Tawasl Jamal Aldain     /  (+91) 8865899321    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Buyer, I am so very sorry to hear that you didn't receive your package. If we are unable to find it I will. Of course, issue arefund. I would like to try afew things. That have successfully located package in the past. I will call your post office and initiate atrace on the package. Sometimes the package is simply there,awaiting pickup.I will ask speak with your post master who will check with your carrier.

عزيزي المشتري انا اسف جدا لسماع انك لم تستلم طردك.اذا لم نتمكن من العثور عليه فصادر بالطبع رد الاموال. ودعني اتواصل بمكتب البريد بالقرب منك في بعض الأحيان الطرد يكون هنالك.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Buyer. I will notify you right away when it's fixed. I appreciate you making us aware of your negative experiences. We strive to provide excellent customer service in timely manner, and I I apologize for the inconvenience this has caused. Please let us know if you have any questions, concerns, comments.
عزيزي المشتري سوف اخطرك على الفور عندما يتم اصلاح الأمر.اقدر انك جعلتنا ندرك تجربتنا السيئه نحن نسعى لتقديم خدمات عملاء جيده...

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