Subject: Arabic Language Test - Md Enamul Hoque
From: Md Enamul Hoque <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Mar 2021 05:56:20 -0500

| | Foreign Language Screening Test

Name | Md Enamul Hoque    /  (+91) 7063798130    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,

Greetings from Baby Shop!

We sincerely regret and apologise for your inconvenience due to delay in delivery and misbehaving of delivery guys.

We really apologise behalf of that courier boy and courier service.

We are also trying to solve your problem as soon as possible and deliver your product as quickly as possible with full of compensations.

We thank you for your patience.

May we also take this opportunity to thank you for your support and kind understanding.

Regards
Baby Shop Helpdesk.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,

Greetings from Baby Shop team!

Thank you for connecting with us.

We regret for your inconvenience and problem that you are facing from our side. We also apologies for delay in delivery of your order and misbehaving from our support team.

We are trying to check your order and deliver your original item as soon as possible with full of ethics and morals.

We kindly request you to keep some patience.

Thank you for your support and kind understanding.

Regards

Baby Shop team.

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