Subject: Arabic Language Test - Md Tari que Alam
From: Md Tari que Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Mar 2021 04:48:43 -0500

| | Foreign Language Screening Test

Name | Md Tari que Alam    /  (91) 8090795170    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear. I'm so sorry your order has not arrived.
I know how frustrating this must be.
Ive tracked the packege via... And it's currently listed as... "If you'd like to chek on its progress
Here's the link you can use: ......
Plz contact me directly if your order hasn't arrived within......
In the meantime. I will do everything I can to locate your package.
Once again I sincerely apologize for the convenience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I'm so sorry we mixed up your order.
I know a mistake like this can be very upsetting.
Ive double checked your color order and correct color should arrve tomorrow

If you'd like to track the package
Here's the link you can use
Onz again sorry for that

| |