Subject: Arabic Language Test - SHAFEEK RAHMAN K
From: SHAFEEK RAHMAN K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Mar 2021 03:28:58 -0500

Foreign Language
Screening Test

Name

SHAFEEK
RAHMAN K    /  (9605599565) 9605599565
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi, This is
Shafeek from babshop.com customer support team.

Customers are our first concern. I apologize for the inconvenience you
faced.Unfortunately, our shipping team has faced some technical issues and you
will be reviving the item on Wednesday.

If you wish to cancel the order and receive a refund, lease notify us  by
telephone,at 999999999 .

Appreciate you for raising the  misconduct from our  shipping team. We
apologize and will forward your compliance to the higher level team. Our
representative will connect you within  12 hours regarding the same.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi, This
is Shafeek from babshop.com customer support team.

Customers are our first concern. I apologize for the inconvenience you faced. We
will raise a ticket on the same order id and team will connect you soon.
Appreciate you for raising the  misconduct from our  shipping team. We
apologize and will forward your compliance to the higher level team. Our
representative will connect you within  12 hours regarding the same.

Thank you