Subject: Arabic Language Test - Nemairy Ismail
From: Nemairy Ismail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 13:25:05 -0500

| | Foreign Language Screening Test

Name | Nemairy Ismail    /  (560041) 7411114349    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer
We writing to you regarding your order with id 9643039489.
We are sincerely apologize to you for the delay in delivery of the product your ordered with us.
Due to irregularities in the manufacturing department, this inconvenience has been caused to you, we are also flooded with a large number of unexpcted orders this month and all this led to this delay.
We are trying our best to minimize to deliver to you as much as possible to reduce your trouble. We have equipped our departments with more number of staffs and within the next 2 days your shippment shall be dispatched for delivery to you.
We appreciate your patience and understanding, and we wish to thank you for shopping with us at babyshop.com .
If you have and questions regarding your order, please do not hesitate to call our customer service helpline for further assistance.
Thank you
babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer or Hi... By hi/ he Name

We regret to know your order with id 9643039489 and you have received different color.
We apologize to you for receiving different color, we will check with the team regarding the policies for exchange and deliver to you the right color. And To ensure that this crisis does not take place in the future again we have taken all the perecuationary steps. Once again we apologize to you for all the trouble caused to you.
We would like to appreciate your support on this matter. You are loyal supportive client of our company since a year and we are greatful to you for your commitment towards us.
Please feel free to contact our office if you have any other quaries regarding this matter.

Babyshop team

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