Subject: Arabic Language Test - Asma KACH-KACH
From: Asma KACH-KACH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 09:01:33 -0500

| | Foreign Language Screening Test

Name | Asma KACH-KACH    /  (91) 9606193375    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Thank you for contacting Babyshop customer care,
I am sorry to learn the inconvenience caused by the delivery guy, I understand how frustrating this must have been for you. We value our customers' satisfaction, and this should not have happened.
I've tracked your package via the Postal Service, and it's mentioned that it will be delivered by tomorrow. If you'd like to keep track of your package's status, you can visit this link: www.babyshop.com
Please contact me directly if your package has not arrived by tomorrow morning by responding to this message. Alternatively, you can call me directly at 00000000.
Once again, I sincerely apologize for the inconvenience.
I want you to know that we appreciate your email. It will allow us to resolve any problems that occur and help us to improve our services.
thank you
regards
Asma KACH-KACH

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Thank you for contacting Amazon customer care,
I am so sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, My deepest apologies for any inconvenience we have caused you.
We wish you all the best in the future.
Please let us know if you have any additional questions, concerns, or comments it will help us to improve our services.
Sincerely,
Asma KACH-KACH

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