Subject: Arabic Language Test - Md Ayaz Hasan
From: Md Ayaz Hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 03:44:23 -0500

| | Foreign Language Screening Test

Name | Md Ayaz Hasan    /  (91) 9069729253    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First I have to apology for all inconvenience to the customer, then I will have to check all details through order Id. Immediately, I have to contact to the courier team to direct the deliver boy to deliver the product in 24 hr, As all intention of the courier team, I will  contact the customer and convince him to wait 24 hr and satisfy him with my kind words that your order will deliver within 24 hr, now delivery boy on the way with your product. So please give me a chance again to deliver, I will be grateful for this kindness.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi XYZ
I have received your complaint regarding your order, but not yet resolved your matter, So firstly I apology for all inconvenience, I have directed to resolve the the issue in connection to your order. So please give me a chance again only 24 hr, your order will be  at the door within 24 hrs, I will be grateful for this kindness. I am very concerned to your inconvenience.

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