Subject: Spanish Language Test - SHAHNAWAZ ALAM
From: SHAHNAWAZ ALAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 03:06:53 -0500

| | Foreign Language Screening Test

Name | SHAHNAWAZ ALAM    /  (+91) 9718085493    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (customer name),

Thank you for reaching out to us.

We are extremely sorry for inconvenience caused to you.

We are escalating this concern to the right time to look into it and get it resolved as soon as possible.

We assure you that you will not face such kind of issues in the future.

Your Friends,
The Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi (customer name),

Thank you for contacting us.

We apologize for the inconvenience caused to you.

We are forwarding your concern to the right team to look into it get it resolved as soon as possible.

We assure you that you will not face such kind of issues in the future.

Your Friends,
The Support Team

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