Subject: French Language Test - Waseem Akram
From: Waseem Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 01:25:46 -0500

| | Foreign Language Screening Test

Name | Waseem Akram    /  (91) 8287099246    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Dear XYZ,

Thank you to reaching to us, we extremely sorry for the delay and misbehavior from our courier guy, we have registered your concern & will try our best to deliver the parcel in next 24 hrs. We request you to share the phone number of the courier guy so we can take strict action against him. We have also added 500 points in your account you can avail them at any time.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

Dear XYZ,

Thank you to reaching to us, we are extremely sorry for the delay and misbehavior from our ssupportive team. We have registered your concern and will try our best to placed your same order in next 24 hours.
We are sorry again from our support team misbehavior. Our company never accept rude behavior and will take strict action against the support team.

Thanks

| |