Subject: Arabic Language Test - Ishfaq Ahmad Shah
From: Ishfaq Ahmad Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Mar 2021 00:04:34 -0500

| | Foreign Language Screening Test

Name | Ishfaq Ahmad Shah    /  (91) 9999323415    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mr.....
Mr.. .. we apologise for our side that your order got delay due some technical reasons
We are very thankful to you for having passions.I raised your issue they will check and you will receive your order within 24 hour's.I raised complaint against that delivery guy he will get punished.We apologize that for the misbehavior happen with you .We will not face such type of issues for feature Our company is giving first preference to our customer Now will not face any delay are such type of misbehavior from our side for feature
Once again we apologise to you and thank you for having Passion
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Mr ....
Hope you are doing good
We are really apologies from our support team and thank you for keeping passions.
We will exchange your trouser and we will sent you blue colour.Sorry for delay of your order we will take it back and you will receive new one very soon.For feature you will not face such type of issues thankyou for keeping with us
Have a good time ahead

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