Subject: Chinese Language Test - Natasha Dua
From: Natasha Dua <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 07:48:13 -0500

| | Foreign Language Screening Test

Name | Natasha Dua    /  (91) 9560361118    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from Babyshop!

Firstly on behalf of the whole team I would like to apologies for all the inconvenience you have faced till now.

As far as the order concerned yes you are absolutely correct that it should be delivered within 2-3 days of time. However keeping current situation in consideration, there are lot of restricted areas due to covid-19.

I will quickly go ahead and check with concern team and try to get the product deliver by today EOD else we shall process the refund.

I request you to stay calm and your product will be delivered at the earliest to you.

Please consider this as apology from the whole team.

For further queries you can write back to us on the same email address.

Thank you for contacting us. Keep shopping with us.

Best Regards,
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings from Babyshop!

Firstly on behalf of the whole team I would like to apologies for all the inconvenience you have faced till now.

As I can check against order id - 9643039489 you have ordered trouser for black color. I understand there can be a mistake, I request you to check "your orders" once.

However no need to worry since the product is under 10 days of replacement we can go ahead and change the product. I request you to go ahead and place return request using your login and we can go ahead and do the needful.

Hope I have cleared your doubt, however if you need any further clarity please feel free to write back to us.

You have a great day ahead.

Thank you for contacting us. Keep shopping with us.

Best Regards,
Team Amazon

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