Subject: French Language Test - ANTRAL DEMPTA
From: ANTRAL DEMPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 07:16:03 -0500

| | Foreign Language Screening Test

Name | ANTRAL DEMPTA    /  (+91) 7678560104    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Thank you for contacting Babyshop Team!

We apologize, for the inconvenience you have faced. As we have checked your order id9643039489 it seems like your order is still in transit and we request you to wait for 24 hrs. If the order will still not be delivered. We will reship the order or raise a refund for you.
We will assure you that we will raise a complaint about our delivery team and we apologize for this kind of behavior.

Thank you!
Antral
The Bodyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
Thank you for contacting Babyshop Team!

We apologize, for the inconvenience you have faced. As we have checked your order id9643039489. As we have checked your order is delivered. We apologize for the behavior of our customer care representative.
If you wish to exchange the item you may return the item by using the return shipping label which is attached to the package. You are requested to fill the form up and drop the package at the nearest FedEx. Generally, it takes 3-5 business days for the order to get delivered to our fulfillment center.
Once your order will be received we will reship the order with the correct color.

Thank you!
Antral
The Bodyshop Team

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