Subject: French Language Test - yagnika shastri
From: yagnika shastri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 07:07:41 -0500

| | Foreign Language Screening Test

Name | yagnika shastri    /  (91 91 ) 9711779652    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir,

My sincere apologies for the delay . Actually, our courier guy tried to deliver on a particular weekday but your number was not available and you were not in person available at your house. Also, your complaint regarding the courier guy would be taken seriously and some action will be taken against him for misbehavior. Also, we will make sure that the order is delivered to you within the next 24 hours.Also you will receive an apology from our courier guy very soon .

Best Regards

Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Sir,

We would like to convey our sincere apologies for the misbehavior at the end of our support team. We will initiate circumspection for the future orders and will carefully check with our support team regarding this situation. Please be assured that we will be initiating action against the person for misbehavior and we are happy that you reported the matter to us so that we can improve our services.Also we will as soon as possible try to deliver the correct colour as ordered by you.We will personally call you this time to ensure that the correct item has been received by you this time .

Best Regards

AMAZON TEAM .

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