Subject: Arabic Language Test - Syeda Younus Fatima
From: Syeda Younus Fatima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 06:47:42 -0500

| | Foreign Language Screening Test

Name | Syeda Younus Fatima     /  (7416731472) 7416731472    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Dear Customer,
We are very sorry about the inconvenience caused by our delivery agent and also apologies for the delay in getting your order.
I have booked your complaint and will contact to the concern department about the inconvenience caused to you.
We will also make sure that your order is delivered to you within next 24 hour.
And I will make sure that the guy apologise to you and make sure that this is not repeated again.
Thank you for your feedback.
Regards ,
Babyshop team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
Greetings dear customer,
We have raised a ticket and your complaint will be taken in consideration by our concern team.
We are cross checking your order details and update you soon with then same.
We also apologise to you for the behaviour of our executive, will make sure that strict actions will be taken against such executives. We are a reputed company and doesn’t want to lose a valuable customer.
Please accept our apologies and give us some time to resolve your issues.
Thank you.
Regards,
Babyshop team.

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