Subject: Italian Language Test - Rishabh Anand
From: Rishabh Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 06:45:23 -0500

| | Foreign Language Screening Test

Name | Rishabh Anand    /  (+91) 8318092711    / [email-masked]
Whats your first language | Italian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz,

We are writing this email regarding your order. As you said that you were not received your order till now after so many follow ups and also the rude behaviour of courier boy. Firstly, I'm really sorry for this inconvenience that you have faced. As I can see that you are regular customer of ours. I will definitely help you regarding this. I'm forwarded your concern to the Higher leve and mention all the important notes. The team will contact you as soon as possible and trying to delivered your product as possible.
We need patience from your side.

Hope this helps.

Thanks,
Rishabh Anand
Xyz customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi xyz,

We are writing this email regarding your product. As you told that you have ordered product but received different product.
I'm really sorry for the inconvenience you were faced. As can I check that you're regular customer of ours. We will definitely help you regarding this.
As I see that you have ordered trouser of blue colour but you received different colour. The ordered has been done on 1 Jan 2020 and order has been delivered to you on 4 Jan 2020. As per seller policies the return period of product is 30 days and the date of product has been breached. So it's not possible for return. But still I forwarded your concern to respective department regarding your product So you will get right solution of this. Im really sorry for the rude behaviour of our executive.
We need patience from your side.

Hope this helps.

Thanks
Rishabh
Xyz customer Support

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