Subject: Arabic Language Test - Ali Ahmad
From: Ali Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 06:22:32 -0500

| | Foreign Language Screening Test

Name | Ali Ahmad    /  (70659) 17077    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thanks for contacting with us.

Sorry for inconvenience caused.

We sincerely apologize for for misbehave from courier guy. Our delivery time frame is 2-3 buissne days.

We are forwarding your issue to our concerns team to make the delivery as soon as possible.

Support team,

Centerpoint

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Thanks for contacting with us.

Sorry for inconvenience caused from our side.

You can return your item and get refund.
Since exchange is not possible this time for wrong item delivered. We request you to place a new order and choose the colour you want to buy.

Support team,

Centerpoint

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