Subject: Arabic Language Test - WALEED ABDULLAH MOHAMMED ABDULLAH
From: WALEED ABDULLAH MOHAMMED ABDULLAH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 05:08:07 -0500

| | Foreign Language Screening Test

Name | WALEED ABDULLAH MOHAMMED ABDULLAH    /  (+91) 8171592720    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Mam

We are sorry for hearing  that,and that we are late ,as well as we deeply apologise for our deliver behavior

Please accept my sincere apology for being unable to receive your order as well

I have checked your id number of the order iwill solve the problem as soon as possible please be in touch
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, maam/ sir

We are sorry for hearing that,and that we are late ,as well as we deeply apologise for our deliver behavior

Please accept my sincere apology for being unable to receive your order as well

I have checked your id number of the order iwill solve the problem as soon as possible please be in touch and your order will be delivered soon
Thank you

| |