Subject: Arabic Language Test - Muhammed Mahroof m
From: Muhammed Mahroof m <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 04:29:59 -0500

| | Foreign Language Screening Test

Name | Muhammed Mahroof m    /  (+97) 7025460532    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Thanks for informing us about your undelivered order with id 9643039489 Please accept my apologies on behalf of Baby shop  Team . We have checked to find out the reason why your shipment was delayed. The product was expected to be delivered by Wednesday, Considering your mail we were trying our best deliver on Thursday but the shipment got delayed due to a routing error. Now, we have fixed the issue and expect it to be delivered with in 24 hours   at your doorstep. However, we do regret any inconvenience caused due to the delay. Generally, such delays never happen but this time it was caused due to an error in our system which we got instantly fixed.

I have included a discount code worth $10 with this email which you can use while shopping with us next time. In case you would like to talk to us, please feel free to reach us at one of the toll-free numbers or through direct chat. We value our relationship with our customers and will ensure that we are doing everything to keep you satisfied.

Muhammed mahroof
Customer care experience

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear [Customer Name],

Thanks for letting us know about your defective and change color of your order with id 9643039489 . I’m sorry we let you down.

We completely understand your disappointment. Please accept my apologies.

We’ve shipped a replacement [blue color trouser ] to you. We’ve also enclosed a $15 discount coupon, if you ever decide to buy from us again.
We regret on the delay and the rude attitude of from our staff, we seek the matters and do the needful at the earliest

thanks for bringing this issue to our notice.

Muhammed mahroof
Customer care experience

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