Subject: Arabic Language Test - Muzammil Karim
From: Muzammil Karim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 04:23:43 -0500

Foreign Language
Screening Test

Name

Muzammil
Karim    /  (011) 7417353087    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are very shocked to listen your problem, because, this type of situation
never happened in the long history of our services. we are known for timely and
better delivery for our customers. However, we are very sorry to listen your
problem, we can understand what situation you are facing now. you need not to
take any step in this regard, we are here to solve it, We will look into this
matter and will take immediate action to solve your it within 24 hours and order
will be delivered within said period.

With Regards

Customer Care Executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Customer.

thank you for writing us and expressing your concern.

First of all we are very sorry for any kind of hurts that you faced from any
employ of our company and we take proper action against that one,  as far as
complaint is concerned, you need not to go any where, we are here to solve your
problem, we ensure you that we will look in this matter and get back to you
within 48 hours,  if you will be genuine, we will exchange your order as per
your complaint

With Regards

Customer Care Executive