Subject: Arabic Language Test - Mohammed Mushtaq
From: Mohammed Mushtaq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 04:06:30 -0500

Foreign Language
Screening Test

Name

Mohammed
Mushtaq    /  (808) 9616619    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks for you valuable time with us.

As received your message regarding the order Id of 9643039489, Our Quality
Assure Team has been taken initiative for further procedures. We regret upon the
inconvinience and promise that your order will be delivered at the expected time
without any delay. We will reach out to you with adequat solutions soon after
our investigation is over. Thank you.

Regards,

Rajesh

Customer Care Executive

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer

Thanks for your feedback.

We received your message stating the product order Id of 9643039489. After our
further investigation we reached to a conclusion that the product you ordered
had no exchange or return which was clearly described in the thumbnail.But we
deeply regret upon inconvenience caused by the delay of the product and took
action against the delivery boy by suspending him from the company. The incident
of rudly approachment is highly serious and liable to severe punishment.
Primarly, we suspented the support official from the job as part of further
investigation. If the accused is proven by the evidence, serious action will be
taken accordingly.

Regards

Customer Care Executive