Subject: German Language Test - Pinki Upadhaya
From: Pinki Upadhaya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 03:43:15 -0500

| | Foreign Language Screening Test

Name | Pinki Upadhaya    /  (+91) 9718198103    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ABC,

Thankyou so much for your email informing us about the delay in delivery. I truly apologize for this.

We are thankful to you as you are our regular customer. You trust us and always appreciate our service. This time I am sorry for the delay in shipment. We are unable to ship the product in time. The delay has been caused by factors not under our control; however, we take full responsibility for the delay.

This incident has been noted and necessary measures have been taken so that no such incidents will occur in future.

We value your business and we would like to retain you as customer. Please accept our apologies.Thankyou for your understanding in this unfortunate matters.

Your Sincerely,
ABC

We are in touch with deliver and we have given him the necessary instructions to deliver the product to you as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello ABC,

First of all let me express my sincere apologies for the unintentional mistake and the inconvenience caused thereafter. These incidents are not typical of us and we are disturbed about this as much as you are.

I have run a quick investigation to find out the reasons that led to this error and I came to the conclusion that it's our seller have sent you the wrong product. This is clearly a mistake at our end and we take responsibilty for it.

In our best efforts to keep our customer happy and satisfied we are going to give you a new product or full refund for the same. This is the best we can do in the light of this unfortunate event.

I would also like to inform you that we will take extra measures to make sure that such errors doesn't happen again in the future.

I apologize again for the inconvenience.

Thanks
ABC

| |