Subject: Arabic Language Test - Abdul Hadi
From: Abdul Hadi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 03:31:50 -0500

Foreign Language
Screening Test

Name

Abdul
Hadi    /  (+91) 8750906573    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir,

Sorry for the inconvenience caused to you, We are here to help you.

We will be looking into this matter and strict action will be taken against the
representative for his behaviors and please be assured that your order will be
delivered within the next 24 hrs.

Thanks for choosing Babyshop.com

Babyshop.com Seller Support

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Sir,

Sorry for the inconvenience caused to you and very sorry for the delay, We are
here to help you.

Do not worry sir, your product will be exchanged and strict action will be taken
against the support team for his unprofessional behaviors.

Thanks for shopping on Amazon.com

Amazon.com Seller Support