Subject: Arabic Language Test - shamsad ali
From: shamsad ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 03:28:16 -0500

| | Foreign Language Screening Test

Name | shamsad ali    /  (+91) 9645679730    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir
We are from the customer care of Babyshop. We just received your complaint. surely,we regret on the inconvenience you faced. It was because of some technical issues which happens rarely.we have contacted the delivery boy and had taken action against the guy.you will recieve a call from customer care soon.Thankyou for your valuable response.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir
We are from the customer service center of the babyshop.Firstly,sorry for the inconvenience you faced.The delay happened was because of some technical issues and The product was mistakenly sent by a newly appointed guy.we had contacted the support centre and you will recieve a call soon.once again we apologize as we had found you as a valuable customer

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