Subject: Arabic Language Test - Zafar Javed
From: Zafar Javed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Mar 2021 02:15:52 -0500

| | Foreign Language Screening Test

Name | Zafar Javed    /  (91) 8188857727    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
I apologize for the inconvenience that you faced by that courier guys. We are very sorry for delay in our service for the order ID 9643039489. And we will try not to happen such misfortune again. We will take necessary measures to improve our services. With all due respect we are working to satisfy such a valuable customer. Again we are very sorry. We will reaching you as soon as possible.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We feel very sorry for the inconvenience made by our support team and also ensure you not to face such type of misbehavior again. Now you can visit our website and go through our replacement policy and then replace the product with as per your choice. We are working for your satisfaction.
Thanks regards.

| |