Subject: French Language Test - Rishabh Bhadauria
From: Rishabh Bhadauria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Mar 2021 04:33:23 -0500

| | Foreign Language Screening Test

Name | Rishabh Bhadauria    /  (91) 8120206689    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (customer's name),

I hope you're safe and in best of health. I apologize for the inconvenience against your order no. 9643039489.

I checked the status of your order and it shall be delivered by tomorrow afternoon i.e. 11 March 2021.

As per our website the delivery time is 2-3 days but due the pandemic it takes a little longer sometimes, I appreciate your patience.

On behalf of the courier guy who yelled at you, I'd like to apologize sincerely.
As the courier company is a different company from ours, hence we can't provide any compensation for the same.

I'd highly appreciate your patience if you can wait untill tomorrow, if the product is faulty or damaged when delivered, it shall be replaced or refunded.

You're our loyal and regular customer so I'll raise this concern with the higher management to ensure, it doesn't happen with you or any other customer ever again.

Once again I'd like to apologize for the unnecessary hastle.

Regards
Rishabh Bhadauria
(Babyshop team)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi (customer's name),

I hope you're safe and in best of health. I apologize for the inconvenience against your order no. 9643039489.

As I can check your order details, the trouser color selection you made, is black that's why blue color wasn't delivered to you.

I apologize if you found our support team rude and unprofessional. I'll ensure I raise this concern to the higher management so that, it doesn't happen with any other customer in future.

If you want I'll arrange a callback from our support team supervisor to help you in solving this problem once and for all.

I regret the inconvenience caused to you due to late delivery, as the pandemic isn't slowing down so our deliveries are affected. I appreciate your understanding.

I apologize on behalf of our team for the inconvenience to you, if you want the callback to be arranged, please reply on same email within 24 hours with your preferred time of callback.

Stay safe, stay blessed.

Regards
Regards
Rishabh Bhadauria
(Babyshop team)

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