Subject: Arabic Language Test - MUSAB adam EISA
From: MUSAB adam EISA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Mar 2021 08:17:47 -0500

Foreign Language
Screening Test

Name

MUSAB adam
EISA     /  (91) 9886249903    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

- situation 1

Dear Customer

We understand your frustration , our courier will try to contact you as soon as
possible to to deliver your order as convenient as you wish.

Our cancel and return policies are shown on the website

You have the right to cancel your order if you follow our cancel and return
guidelines.

Thank you for your patience

Sincerely

babyshop team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

-
situation 2

Dear customer

We rarely make such inconvenience ,and we will recheck your order ID to see if
its eligible to free return and replacement shipping policies , our return
policies are known to be very flexible and customer friendly , we offer our
apologies for the negative experience . And exceeding the the expected delivery
date

Sincerely

Babyshop team