Subject: Arabic Language Test - Muzaffar Hussain
From: Muzaffar Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 13:17:40 -0500

| | Foreign Language Screening Test

Name | Muzaffar Hussain    /  (110025) 8574642475    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear customer
Thank you for contact it
We really apologize for the inconvenience and delay caused to you
We would like to inform you that we have escalated your concern to the relevant team to deliver the order as soon as possible investigate the reason behind the delay so that the strictest action could be taken against the courier guy
Note: we would like to compensate for the
Inconveniences by giving voucher  worth SAR10 that can be used for the next purchase from babyshop.
Regards
Support team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi XYZ,
Thank you for shopping with us.

We sincerely apologise for inconvenience that you faced wile shopping with us.
We would like to request you share picture of wrong the items so that we can further check the issue with the relevant team.
Noting  that we have raised the issue regarding rude behaviour of the customer support team to the concerned team so that the matter can be investigated thoroughly and exemplary action could be taken against the customer care executive in the question.
We would compensate for the inconvenience once the picture of the wrong items is sent to us as we have to check whether the items are wrong or not.
Regards
Support Team

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