Subject: Arabic Language Test - Mosab Mohammed
From: Mosab Mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Feb 2021 03:40:06 -0500

Foreign Language
Screening Test

Name

Mosab
Mohammed    /  (122003) 8897470120
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

dear
customer,

Thank you for sharing your feedback

I'm very disappointed to learn about your experience with us . I can imagine how
you feel

Please accept my apologies ,

We seeking for excellent comfort and best customer service for our guests ,

I would like to assure you that we will take all necessary steps to address
concerns and I will personally speak with department head to look in to the
matter further. However I promise you this matter will be solved
shortly

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

I'm feeling so bad for your expreance with us , please accept my apologize,

as you're old customer with us , you should get a more comfort services

I promise you that I this issue will get solve shortly,

I will tell my head department about this mistake which happened from the
support team , and shortly it will get solved ,