Subject: Arabic Language Test - Abu Ashhad
From: Abu Ashhad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 22:35:32 -0500

Foreign Language
Screening Test

Name

Abu
Ashhad    /  (+91) 8527881558    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are sorry for inconvenience.

We apologize for misbehaving of our support team. We will make sure that they
will apologize to you, hoping that you will give us a chance to prove the
quality of our service.

As we checked your order was expected to be delivered on Thursday, but
unfortunately could not be delivered. We have Raised your complain to our
concern team they will try to deliver your order as soon as possible. We assure
you will receive your order without facing any problem , hoping that you will
give us another chance to prove the quality of our service.

Please fell free to contact us in case of any query.

Thanks and regards

Team babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

We are sorry for inconvenience.

We understand that you have placed order for blue colour trouser but you
received different colour. Now you are facing problem to exchange the item. We
have raised the complain to our concern team they will try to exchange the item.
You are kindly requested to make sure the item you want to exchange should not
be without tag or damage and should be wrapped and well packaged.

Please fell free to contact us in case of any query.

Regards

Team Babyshop