Subject: Arabic Language Test - abdalla saeed
From: abdalla saeed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Feb 2021 22:07:17 -0500

| | Foreign Language Screening Test

Name | abdalla saeed    /  (7409738060) 7409738060    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hi ....

we apologies first of all for taking longer than expected and we apologies for our courier behavior as well and we promise you we'll take action  against him  sorry for inconvenience we assure you that we will resolve your problem within two days

Thanks
Babyshop Customer Cupport

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi....

We are really sorry that received wrong product from the one you ordered from our side to resolve your problem we need photo of the product what you received and we extremely sorry for our support team behavior on behalf of our team we apologizing for you their attitude was not professional we promise you we will take action regarding this we hope that all of our customers they'll treat right and well we assure you that we will resolve your problem after you send us photo of the product and we will replaced immediately with relevant product

Thanks
BabyShop Customer Support

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