Subject: Arabic Language Test - Khaled Alngarh
From: Khaled Alngarh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 03:49:21 -0500

| | Foreign Language Screening Test

Name | Khaled Alngarh    /  (500005) 7386346983    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear costumer ,
With PN:9643039489
Good afternoon sir, with all our respect we apologize to you for not delivered your order in the good time and we will work in this problem,
As soon as possible, hoping for you good day
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear costumer, welcome to
babyshop team, We received your mail
and we will get fast action
hoping you great day
Thank you.

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