Subject: Arabic Language Test - Abu Bakar
From: Abu Bakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 00:02:58 -0500

| | Foreign Language Screening Test

Name | Abu Bakar    /  (276305) 8840177103    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First I will say
Ok.
Let me check your order details and wait little bit.

Then I will check the order and if I will find his/ her complain is genuine so I will just call my courier team to know why they didn&#039;t deliver the order and say to the courier team to deliver the order within 18 hours and how dare you to shout on customer while during your training I made understand that you have to talk politely even the customer talk you rudely so say sorry before customer and make sure that it will not happen again.

Then I will send mail

I would like to inform you that you will receive your item within 24 hours I am so sorry for inconvenience . Normally we deliver the orders within 2 days and it is first time  when it become late and my courier person who shouted on you he  is suffering from fever, cold, whole body pain and he is admitted in hospital and he is also very shameful on his activity which is done with you. You are our old customer and we don&#039;t want to commit any type of mistake with customer and make sure that it will not repeat in future. Thank you for your patience God bless you my dear and live long.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Fist I will say
Ok
Let me check your order details

Then I will check his/her order in my system if I will get that his/ her complain is genuine so I will call my support team to exchange the item according to his/ her order and secondly I will make understand my support team that you should accept the politely behaviour not rudely so first you have to say sorry before the customer and  make sure the it will your last and final mistake and further I don&#039;t want to listen these type of complain.

Then I will send mail to the customer

I would like to inform you that it happened by mistake and believe that it happened first time and make sure that it will not repeat
.You will receive your chosen item within 24 hours.  I and my support team say sorry for this.I appreciate your patience , God bless you and live long.

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