Subject: Arabic Language Test - MD ABDUL HANNAN
From: MD ABDUL HANNAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 09:18:12 -0500

| | Foreign Language Screening Test

Name | MD ABDUL HANNAN    /  (83750) 8375045561    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, this is Abdul
Hope you are fine. Sorry to hear about this situation and your inconvenience. Be assured that our team will help you in every possible way.
Your order is 9643039489. You placed the order on eg. 12/02/2021. Your address is Xyz.
You requested to deliver the item at your convenience time but he refused.
Your item is returned to our side. You will get refunded within 7 working days. The reason is customer refused to accept. Now you have to order a new one.
We will raise a complaint with our courier partner and inform you of the rest. Thank you for shopping with us.

for your inconvenience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Dear Nita,
This Abdul. Thank you for your shopping with Amazon. We are committed to provide you the best services. Sorry for your inconvenience. We will check all of your complaints thoroughly.
As our policy, if the color is different other than what you ordered, you will get your order replaced.
If the item is delivered as you ordered and you do not want to keep it, we recommend you cancel the order as it is still in returning period. You will get a call from our side in a while. Thank you for choosing Amazon.

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