Subject: Arabic Language Test - Yassen Adam
From: Yassen Adam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 05:43:37 -0500

| | Foreign Language Screening Test

Name | Yassen Adam     /  (11) 9716143124    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We regret the delay in receiving the request, and just as we regret the treatment of the transport representative for this behavior, please know that the request will be delivered as soon as possible, and the complaint has been sent to me, the transport company to do the necessary procedures with this employee again, please accept our apology, as the maximum will be done.  We have to improve our service to your satisfaction

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are really sorry that you received a different product from the one you originally ordered from our website
This is definitely not the experience we want us to have when shopping with us.
It also saddens us that you are being served properly by the customer service staff
Please be aware that the product will be replaced immediately with the relevant product

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